BOT-JAM is the Virtual Assistant designed to simplify the management of repetitive and regular processes in your organisation.
What is more, it enables one-to-one interactions with customers by managing their requests 24/7/365.
Using a simple chat or voice recognition system, you can manage user requests, interacting with them in natural language and through the main messaging channels (Skype, Messenger, …).
BOT-JAM is not only responsive to users’ questions but is also proactive in proposing options and managing requests.
The chatbot finds numerous applications and touches on different areas. Here are some examples.
In the Services area, chatbots are used for:
- Post-sales customer assistance (87%),
- Customer services unrelated to the organisation’s core business (7%),
- Corporate knowledge services (6%), which are designed to answer questions about the organisation structure, posed by staff or external figures.
In the Marketing area, Virtual Assistants are used:
- as Shop assistants (46%),
- as Buyer’s guides (27%),
- for Brand reputation campaigns (18%),
- as Sales support (9%).
Discover our BOT-JAM applications:
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CUSTOMER SERVICE APPLICATIONS
BOT-JAM drastically lowers response times and the effort to manage the service function, allowing thus the handling of higher service request volumes. Furthermore, it enables a 24 hour a day, 7 days per week, all year-round service.
The HR Digital Assistant simplifies the management of employee requests on HR issues (such as onboarding, payroll, organisation policy, leave, …), which frees the HR department to engage in more strategic activities.
ROOM BOOKING APPLICATIONS
ROOM FINDER is the virtual assistant available 24/7/365 to simplify the booking process of meeting rooms. Questioned in natural language, Room Finder searches, books and immediately sends the invitation to the meeting recipients.